Return Policy

Return Policy of Tu Plantilla Canva

At Tu Plantilla Canva, we strive to offer high-quality products and exceptional service. However, we understand that sometimes issues may arise. This return policy outlines your rights and procedures in case of any issues with purchased products.

1. Eligible Products for Return:

- Digital downloadable products are not eligible for return or refund.

- If you experience technical issues with a template, please contact us at contact@tuplantillacanva.com with the subject "Technical Issue." We will respond within 3 business days with technical support or a possible solution.

- In case the purchase was not completed or you did not receive the product, send an email to contact@tuplantillacanva.com with the subject "Purchase," attaching the invoice and order reference. We will respond within 3 business days.

2. Return Process:

- If you made a purchase by mistake, send an email with evidence to help@tuplantillacanva.com. We will review your case and, if the return is approved, proceed according to the terms outlined below.

3. Return Conditions:

- Return requests must be made within 7 days of purchase.

- The digital product must not have been used to be considered for a return. We conduct a thorough review for this.

4. Refunds:

- If your return is approved, we will process the refund to your original payment method.

- The refund processing times are as follows:

- Credit/Debit Card: 10 to 15 business days, depending on your bank.

- PayPal: 30 business days, depending on your bank.

- Refunds will be made in the same currency in which the initial charge was made in our system.

5. Exceptions:

- Returns for customized products will not be accepted.

6. Contact:

- If you have any questions about our Return Policy, please contact us at contact@tuplantillacanva.com.

We are here to help and ensure you have the best possible experience with Tu Plantilla Canva.

Terms and Conditions

Terms and Conditions of Use of Tu Plantilla Canva

These Terms and Conditions govern the use of our website tuplantillacanva.com. By accessing and using our site, you agree to comply with these terms.

1. General:

- This website is operated by Tu Plantilla Canva. Throughout the site, the terms "we," "us," and "our" refer to Tu Plantilla Canva.

2. Use of the Site:

- You must be at least 18 years old to use this site or have the consent of your parents or guardians.

- You are authorized to use the site to make legitimate purchases and not for fraudulent or illegal purposes.

3. Intellectual Property:

- All content on this site, including designs, text, graphics, logos, icons, images, and software, is the property of Tu Plantilla Canva and is protected by copyright laws.

4. User-Generated Content:

- By submitting content to the site, such as comments or reviews, you grant us a non-exclusive, royalty-free license to use, reproduce, and modify such content.

5. Third-Party Links:

- Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites.

6. Limitation of Liability:

- We do not guarantee that the use of our service will be uninterrupted, timely, secure, or error-free.

- We will not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the site or the purchase of products.

7. Changes to the Terms:

- We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes on our website. It is your responsibility to review this page periodically to stay informed of any changes.

8. Contact:

- For questions about the Terms and Conditions, contact us at policy@tuplantillacanva.com.